SUCCESS STORY
How AI Virtual Agents let Northwinds Services Group focus on customer service
Freezing temperatures used to bring CSR chaos for Northwinds Service Group. Now, with ServiceTitan’s AI Virtual Agents, no matter the call surge, Northwinds is seeing less dropped calls, faster response times, and a less employee burnout.
Business Focus
Residential, Commercial
Services
Plumbing, HVAC
POWERED BY AI
Enhanced call center, enhanced experience
After years of looking, Northwinds found themselves smitten with Lucy, their ServiceTitan AI Virtual Agent. Fast, friendly, and easily integrated, Lucy was what they needed to level up their call center.
