Unlock peak performance with AI field intelligence. Empower field reps to maximize revenue and deliver 5-star service on every call with pre-job briefs, guided diagnostics, automatic recording, and expert coaching.
Equip techs and sales reps to arrive prepared, diagnose thoroughly, and recommend with credibility. AI-powered pre-job briefs, automatic equipment recognition, and guided troubleshooting boost field rep confidence and drive bigger tickets.
Reveal what’s working (and what’s not), so you stop leaving money on the table. Custom Scorecards, performance insights, and coaching recommendations make it easy for you to celebrate the wins and coach the misses to establish a culture of high performance.
Auto-record every call on arrival with built-in consent, instant AI transcripts, and full job context in ServiceTitan. Show your team what 5-star service looks like with real examples from top performers and protect technicians with recorded calls.
Discover the impact of Field Pro
*Disclaimer: Based on technicians that sold jobs and recorded on Sales Pro at least once per month; your own results may vary.
Increase in average ticket (YoY)
Increase in average sales per closed opp
Increase in total sales per tech
AI-generated audio briefings ensure your techs arrive ready, confident, and set to close - before they even knock on the door.
AI-generated audio briefings ensure your techs arrive ready, confident, and set to close - before they even knock on the door.
“Since we’ve started using Field Pro, it’s undoubtedly a great tool because everything that we track has increased. Our ticket averages, our closing percentage, our conversion ratio, everything has gone up. Our booking rates have gone up.”
Strengthening your operations isn’t about pushing your team harder - it’s about finding smart, efficient automations to yield the most revenue from every opportunity. That’s where Atlas in Pro Products can do the heavy-lifting.
Contact Center Pro
AI Virtual Agents answer every call instantly, book more jobs, and never drop the ball.
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Dispatch Pro
Smart AI assigns the right tech to the right job—no guesswork, just precision.
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Field Pro is an AI field intelligence platform built into ServiceTitan that combines pre-job briefs, auto-recording, AI-guided diagnostics, and custom scorecards to help technicians and sales reps perform at their best on every call.
Field Pro replaced and expanded on Sales Pro to create one comprehensive AI-powered field platform. Field Pro extends AI support beyond sales conversations to cover the full job lifecycle, from pre-job prep to post-call coaching.
Based on technicians who recorded at least once per month, Field Pro users have seen a 20% increase in average ticket year-over-year, a 10% increase in average sales per closed opportunity, and a 15% increase in total sales per tech—though individual results may vary.
Field Pro automatically scores every call with custom scorecards, generates AI performance summaries, and surfaces coaching recommendations—so managers can pinpoint skill gaps and replicate top-performer behaviors without relying on manual ride-alongs.
Atlas is ServiceTitan's AI-powered field assistant built into Field Pro that guides technicians through real-time diagnostics, delivers instant equipment answers with citations, and lets managers ask direct questions about team performance and consumer trends.
