LIVE WEBINAR
The Follow-Up Machine: Automate Every Lead Touchpoint This Spring with ServiceTitan's Integrated AI
April 2nd 2026
11:00 AM (PST)
Guest speakers
Jordan Neiman
Principal Product Manager
ServiceTitan
Full bio
Henry Cheng
Director, Pro Product Strategy
Full bio
Spring means more leads — but catching the lead is only half the job. What happens in the minutes and hours after determines whether that opportunity turns into a booked job or goes to a competitor. In Part 1, we showed you how to win the speed-to-lead race with ServiceTitan's native AI and Voice Agent.
In this follow-up session, we're picking up right where we left off — showing you how to automate every outbound touchpoint after the lead comes in. Join Henry Chang and Jordan Neiman from the product team at ServiceTitan, for a first look at ServiceTitan's new integrated AI automation tools and how AI Voice Agent's new outbound capabilities work together to follow up on leads, schedule parts arrivals, and manage reschedule requests — automatically, across voice and SMS.
What you will learn:
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How to set up ServiceTitan's integrated AI and Voice Agent to respond to a new lead instantly via SMS or phone call
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How both tools share the same settings so your customer experience stays consistent across every channel
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How to automatically follow up with customers when parts arrive on a tagged job — so nothing sits unscheduled during your busiest weeks
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How to handle reschedule requests automatically when your board gets overbooked
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How to track every AI-driven conversation and see what's actually converting
Meet your speakers
