The role of the CSR has evolved. It’s no longer about manual data entry or reacting to every ring; it’s about managing the revenue engine of your business. As ServiceTitan’s 2026 State of AI in the Trades Report shows 74% of contractors see AI’s greatest potential as creating productivity, yet many are still held back by manual work that leads to missed opportunities.
In this webinar led by Angie Snow and Brittany Burgess, we walk through how real contractors today are bringing AI and automation into their call centers. We will demonstrate how to leverage AI and automation to strip away mundane “busy work, ” moving your team from call takers to customer care-takers. All with practical steps on how to make it happen for your business.